| # | Escuela | Título | Inicio-Final/th> | Descripción | Acción |
|---|---|---|---|---|---|
| 1 | Sony | Product Onboarding Consultant | January_2023 - January_2023 | Management and resolution of technical incidents of the use of the aplication Kata Mobile in the field, from the credit analysts of Banco W. Technical support at query’s database level, API rest, communication trough other vendor servers, email configuration, certification and provisioning of Android devices suitable for the Formiik Mobile operation. |
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| 2 | Pepsi CO | Technical Support Microsoft | January_2023 - January_2023 | Management and resolution of technical incidents on Microsoft products, as well as assistance on Licensing Processes, Activation, Installation and configuration of applications from the Microsoft portfolio. Application of Premium Procedures, on clients with coverage, in relation to operating system optimizations, scanning management and antivirus coverage, as well as payments per incident. |
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| 3 | Samsung | Government Intranet Help Desk | January_2023 - January_2023 | The help desk of the Government Intranet is intended to solve incidents of users of Online Government Technological Solutions, services of the Colombian High Speed Network RAVEC and the Data Center. The 1st level advisor must be able to identify the importance of the failure, requirement or request for change, submit it to the department in charge, with accurate information so that the cases generated can be resolved with the greatest effectiveness. |